Terms & Conditions
Our Head Office is open from 9.00am to 6.00pm Monday to Friday, 9.00am to 4.00pm Saturday (UK time). Sunday Closed
How to Order
You may place your order by INTERNET (secure), Phone and e-Mail. Orders can be accepted in store at our showroom.
We are suppliers of mainly non-standard items, this means by their very definition the parts may not be a straight forward do it yourself fit. In some cases modifications or adaptations may be required to achieve an acceptable fit. We therefore advise that parts supplied by ourselves are fitted by qualified and reputable people.
Orders placed via our online shop are submitted as offers to purchase and will not be accepted by ourselves until confirmed by us in the form of an invoice.
The confirmation email is purely an acknowledgement that you have submitted an order and allows you to check that you have entered all the information correctly.
We may refuse to accept an order where:
*goods are out of stock or no longer available
*we cannot get authorisation for payment
*there is a product or pricing error in the description of goods.
If any of the above are applicable we will contact you to explain the position.
How we Despatch
Most orders will be despatched by a reputable shipping company. We offer excellent delivery times including 24 hour, 48 hour and next day timed deliveries. Local deliveries will be despatched by our own delivery service. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Hotline Tyres shall be under no liability for any costs, damages, charges or expenses caused by any delay for the delivery of goods under circumstances beyond our control
Delivery times are working days excluding Saturday, Sunday and public holidays. Saturday deliveries incur extra charges and are usually not guaranteed.
Method of Payment
We accept all major Credit and Debit cards. Payment can also be made by personal Cheque, Bank Draft, Bank Transfer or Postal Order. Payment by personal cheque will require a cheque guarantee number and expiry date otherwise they will be held for up to 10 working days awaiting clearance through the normal banking procedure. Please make payable to Hotline Tyres Ltd.
We will not dispatch goods or put goods on back order until payment is received in full.
Sometimes back orders are placed in good faith but sometimes due to circumstances beyond our control manufacturers or importers may be out of stock whereby a full refund will be offered.
Prices and VAT
All advertised prices include the current UK rate of VAT. All prices are subject to change without prior notice, however if due to circumstances beyond our control prices are incorrect we will notify you before dispatch.
We carry good stocks. However, should an item be temporarily out of stock and not available for dispatch within 5 to 7 days, you will be notified as soon as possible. Special Orders will be confirmed with an expected delivery date.
All parts are covered by the Manufacturers Warranties and/or Guarantees. Goods returned under warranty must be accompanied by a valid proof of purchase and will be dealt with accordingly. Where necessary goods will be returned to the manufacturer for inspection and report.
Hotline Tyres Ltd can assume no responsibility for misuse or incorrect application by the user. Hotline Tyres will not accept responsibility for carriage costs incurred in returning goods or for any fitting costs involved in warranty items.
Where goods are returned to ourselves they should be accompanied by the senders invoice and name and address and a valid authorisation number. Where goods are alleged to be defective the purchaser agrees to return such goods for inspection and report (without us replacing the said goods prior to such inspection) The purchaser also accepts that it is reasonable to inform us of any problems before contacting independent third parties and incurring extra costs. This allows us to remedy the defect failure or interruption as third parties are often biased.
Please Note: Alloy Wheels in polished or chrome finish are not covered by a warranty.This is due to the climate in the UK and salts that are used on the roads.
Images and Limitations upon Liability
Some images shown on the site may not be the image for your specific vehicle, but more a generic image for illustration purposes only. Parts cannot be returned because of the image not matching.
We aim to ensure that all information on our website is correct however we can not be responsible for the use of the information given.
Advise given by Hotline Tyres staff is based entirely upon information given by the purchaser with no inspection under taken.
All advise given is indicative only and in some cases shall amount to an opinion only.
In the event of an incorrect price listed on hotlinetyres .co.uk due to typographical error, hotlinetyres .co.uk shall have the right to refuse or cancel any orders placed for product listed at the incorrect price at any time.
Because many catalogues are changing all the time, we may have overlooked a product that maybe discontinued . If you order a product and it has been discontinued or not available we will inform you as soon as we can. You will be refunded or offered a alternative for any discontinued or unavailable item. Subsequently, they will be removed from the website.
All returns must be authorised by Hotline Tyres.
You have the right to cancel or exchange your order up to 7 working days after the day of delivery. Any non-faulty goods returned outside of the 7 day period without notice during the period we reserve the right to refuse.
It is your responsibility to return the goods to us, at your expense, unused and in the same condition that you received them in.
Once the goods are returned to us, we will refund you in full within 7 working days. You will receive the refund using the same payment method you used to pay for the goods. If you would like to exchange to a higher priced item we will ask your agreement to take payment for the difference, and if the exchange is for a lower priced item the difference will be refunded to you.
Every order direct from Hotline Tyres Ltd. will be courier delivered and require a signature upon receipt. Prior to signing for goods we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged.
All goods are sold subject to the manufacturer’s Conditions of Sale and Guarantee. Goods specially ordered cannot be returned for credit or refund. Any cancellation on such orders will incur a 30 percent handling charge. The property in the goods does not pass until payment has been received in full.
Under no circumstances will Hotline Tyres be held liable for any fitting charges incurred by the purchaser. It is the purchasers responsibility to ensure he has the correct parts prior to fitting.
No liability or returns are accepted where purchases attempt to modify or install components where it is known or ought to be reasonably known to the purchaser that the part is incorrectly supplied or otherwise not in accordance with the order.
Any order requiring exchange or refund where a vehicle has had modifications, altering the use or fitment of the product, if Hotline Tyres have not been notified within 24 hours of the order being placed, will be subject to a handling charge, typically the original delivery charge and a restocking fee where applicable will be applied.
The provisions of these clauses do not affect your statutory rights.
Wheels and Tyres
Credit less all freight, dismantling and cleaning charges plus 30 percent handling charge, tyres must not be driven on. Wheels and tyres that have been fitted are non-returnable. Please note, all wheels and tyres left on our premises will be disposed of within 7 days. Polished wheels and chrome wheels have no guarantee / warranty due to British road and weather conditions. Please also note that although we tighten the nuts to the correct torque, the nuts may need re-tightening after 20 miles or so of driving. If for any reason there is a problem with the wheels, it is the customers responsibility to ensure that a backup set of wheels is available due to manufacturers directives. Do not use pressure washers or abrasive wheel cleaners containing abrasive or acidic properties for wheel cleaning, any warranties will be void. Please note if tyres are driven on when flat all warranties are void. Manufacturers warranties are subject to their own terms and conditions and customers should be aware that it can take up to 12 weeks to resolve.
We will always endeavour to deliver your order within 3 working days form date of dispatch. This is provided the goods are in stock at the time of the order or we telephoned or emailed you advising you of a delay. We do not pay for return carriage for any items what so ever unless they were damaged or faulty at the time of delivery and we were advised immediately.
All goods are subject to manufacturers terms and conditions.
All goods are inspected prior to shipment. Claims for goods must be made immediately and signed for as damaged otherwise the claim will be void.